- #Penny mac technical support software
- #Penny mac technical support password
- #Penny mac technical support professional
#Penny mac technical support software
Knowledge of relevant software computer applications and equipment.Demonstrated proficiency in typing and grammar.Ability to speak and write clearly and accurately.Stay current with system information, changes and updates.Follow up and make scheduled call backs to customers where necessary.Organize ideas and communicate oral messages appropriate to listeners and situations.Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.Accurately process and record call transactions using a computer and designated tracking software.Redirect problems to appropriate resource.Identify and escalate priority issues per Client specifications.Follow standard processes and procedures.
Research required information using available resources.Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
#Penny mac technical support professional
Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
#Penny mac technical support password
Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Technical Support Representative (Internet Connectivity)